Vice President Account Management About the Company Best social media management platform
Industry
Computer Software
Type
Privately Held, VC-backed
Founded
2014
Employees
201-500
Funding
$200+ million
Categories Affiliate MarketingBrand MarketingContent CreatorsDigital MediaSocial Media Marketing Specialties Social Media ManagementSocial Media MarketingInstagramTechSocial MediaAppContent MarketingInfluencer MarketingCreator EconomyDigital Marketing and Link in bio tool About the Role The Company is seeking a Vice President of Account Management to lead and oversee its diverse account management teams. This pivotal role is focused on driving client satisfaction, revenue growth, and maintaining strong relationships. The successful candidate will be responsible for developing and implementing the strategic vision for the account management department, setting and monitoring KPIs, and collaborating with cross-functional teams to align strategies with the company's goals. A key aspect of the role is client relationship management, including establishing relationships with C-level executives, leading strategic conversations, and ensuring client satisfaction through proactive communication and problem-solving. The VP will also be instrumental in identifying opportunities for account growth, leading the team in driving upsells and cross-sells, and managing revenue retention.
Candidates for the VP of Account Management position at the company should have a minimum of 12 years' of experience in account management or client services, with at least 5 years' in a leadership role. A Bachelor's degree in business administration, marketing, or a related field is required, with a Master's degree preferred. Experience in the SaaS, marketing, and influencer marketing industries is beneficial. The ideal candidate will have a proven track record of managing and growing key client accounts, advanced problem-solving and negotiation skills, and proficiency in Salesforce. Strong leadership, team management, communication, and interpersonal skills are essential, as is the ability to develop and execute long-term strategic plans. The role also requires the ability to analyze data and metrics to drive decision-making and proficiency in account management software tools.
Hiring Manager Title
SVP of Customer Operations
Travel Percent
Less than 10%
Functions Sales/RevenueAccount Management/Optimization
