Role Summary:
This role will be instrumental in developing and implementing a strategic plan for establishing a centralized business mapping function in alignment with the design and implementation of an enhanced RCSA Program. The individual will design a structured approach in business mapping enabling the Operational Risk Management function to visualize and optimize business processes, workflows, and relationships across departments and functions. They will have a strong background in process improvement, data analysis, and project management, with a passion for driving organizational efficiency through business mapping.
Key Responsibilities Include: Assessment and Planning: Conduct a comprehensive assessment of the organization's current state regarding business processes, systems, and data flows.
Tool Selection and Implementation: Research, evaluate, and select appropriate business mapping tools and technologies to support the organization's mapping needs. Lead the implementation and customization of chosen tools, ensuring alignment with the enhanced RCSA Program and user requirements, and scalability for the future.
Process Identification and Documentation: Collaborate with Operational Risk Business Oversight team members and stakeholders from various departments and functions to identify key business processes, workflows, and dependencies. Document these processes using standardized mapping techniques and notation systems to ensure clarity and consistency.
Data Integration and Analysis: Integrate relevant data sources and systems to provide a comprehensive view of business operations and interactions to drive informed decision-making.
Stakeholder Engagement and Training: Engage stakeholders at all levels of the organization to promote awareness and understanding of the business mapping function value proposition. Provide training and support and enable users in utilizing mapping tools and interpreting mapping outputs effectively.
Continuous Improvement and Governance: Establish governance mechanisms and quality standards to ensure the accuracy, reliability, and relevance of business mapping outputs. Facilitate regular reviews and updates to reflect evolving business needs, regulatory requirements, and industry best practices.
Ongoing RCSA Support: Provide comprehensive support to the RCSA Program, ensuring its effective implementation and ongoing success through collaboration with Operational Risk Business Oversight teams and stakeholders from various departments and functions.
Qualifications: 7+ years of direct experience with developing/managing Risk & Control Self Assessments for financial institutions.
7+ years' experience with GRC Tools (e.g., Archer).
Highly proficient in Microsoft Office (Word, Excel, PowerPoint, Visio).
Strong presentation and facilitation skills.
Ambassador of change.
Excellent verbal and written communication skills, with the ability to influence decisions from senior management.
Strong problem-solving and analytical skills.
Ability to present complex issues clearly and simply.
Familiarity with BI tooling.
Ability to quickly analyze the status quo and identify opportunities for continuous improvement or re-engineering.
Bachelor's degree.
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