General Clerk - Quad Cities

Description:
Under minimal supervision, performs clerical office duties such as document processing, report preparation, and data retrieval and filing; responds to technical or escalated issues and assists less experienced staff; analyzes or interprets information of intermediate difficulty and draws upon knowledge of procedures and individual judgment in the performance of tasks; and researches or resolves technical and complex problems within a field of expertise following prescribed procedures. Multi-lingual skills are a plus.

Job Duties:
•Verifies the accuracy and completeness of data submissions and forms; enters data into appropriate system or processes forms according to standard procedures.
•Receives, researches and interprets documentation for the purpose of completing transactions (i.e. loan settlements, purchase agreements, regulatory filings, legal documents, etc.) following defined procedures.
•Contacts customers outside of the work area and receives incoming inquiries; resolves technical and complex problems within field of expertise.
•Performs analysis of complex nature on information received, and researches or resolves issues following prescribed procedures.

Knowledge, Skills, and Abilities Required:
•Ability to remain discrete with confidential and sensitive information.
•Exceptionally strong written and verbal communication skills.
•Team player.
•Dependability and Flexibility.
•High level of professionalism.
•Knowledge of MS Office (Word, Excel, PowerPoint, Teams, Outlook).
•Performs other duties as assigned
•Fluent in Business-level English and Spanish (beneficial but not required).