Essential Functions Responsible for any Credit limit approvals up to the signing limit listed in the Credit Authorizer's limit matrix. Forwards a recommendation to the Credit Director/ Credit Committee on any Credit Application or increase requests over their signing limit for a final decision. Reviews new applications received for approval/denial, for activating initial lines once approved, and informs the players of the deposit criteria based on the regulations. Assists the Cage and management regarding cash/ Front Money players when necessary or preferable. Spends quality time listening and speaking with Credit players, advising them regarding any requests or inquiries in a timely and professional manner. Builds and maintains a relationship with the player, offering the top level of customer service and considerations they require. Handles 'Call Before Deposit' phone calls/emails to VIP patron's regarding upcoming marker deposits. Works closely with the Marketing Team- Host and/or Junket Rep. Any requests by Marketing for balance, deposit, limit, or any other pertinent information on their players. Utilizes the 'Comments' section of the system to inform other departments of specific player information pertaining to Credit. Interfaces with the Cage, Player Development, VIP Services, Security, Surveillance, Slots, Revenue Audit and Poker. Manages the Credit Executives, involving the daily review of generated reports, player files, and the daily record keeping procedures. Assists the Credit Director in scheduling and meeting the business needs as required. Ensures the Casino Credit Department operates within the guidelines established by the New York State Gaming Commission and by the casino's Internal Controls concerning credit issuance for the purpose of maximizing gaming revenues. Monitors service levels in all operational areas to enhance guest experience. Maintains STRICT confidentiality of internal activities and follows all Company Guidelines. Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments. Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis. Performs other tasks as assigned. Core Competencies: Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive Demonstrates a working knowledge of Casino Credit and the industry Exhibits respectful consideration of viewpoints, situations and others Puts the guest at the forefront of every decision
