Office Manager

ECDI is a nonprofit organization, dedicated to serving underserved and underbanked small business owners. Our goal is to assure that every entrepreneur - regardless of where they came from, where they live, their gender or their race - has access to funding and the business mentoring services they need to succeed.

We're based in Columbus, with offices in Cleveland, Cincinnati, Akron, Portsmouth, and Toledo. For small business clients in Ohio, Kentucky and Indiana, we serve a one-stop resource center.

Our Recruiting Process:

20-minute call with recruiter 60-minute on site interview with hiring manager Job offer ECDI is looking for an Office Manager for our Columbus headquarters.

Under general supervision, the Office Manager will receive and navigate incoming calls and greet visitors to ECDI. They will provide general information and assistance to the public, and perform daily routine office support functions, including word processing, data entry and filing. The Office Manager will serve as a first point of contact for individuals calling and visiting ECDI, acting as an example of professional behavior to clients, staff, and guests. Additionally, they will provide coordination of onsite events and provide cross-departmental support, ensuring smooth operations at the Columbus office as well as other offices throughout ECDI's footprint.

This position is a 100% onsite role required to be in-office to greet and service clients.

The starting annual salary range for this position is $53,000-$64,000 annually. Candidates for this position must be located in the Central Ohio Area. Responsibilities: Visitor / Event Responsibilities: Greet and inform customers and clients on basic programs offered or direct to proper destination for more information. Assist with event activities, including but not limited to set up and clean up, guest welcoming needs, ordering food or supplies. Monitor the occupancy, reservations, and attendees of the rooms at the Columbus office. Assist the Events Coordinator with upcoming events, reaching out to the event owner to ensure they are properly staffed and supported through the planning and day-of-event as necessary. Cross-departmental Support: Respect confidentiality in discussing customers, staff, volunteer, and organizational matters. Assist programs with intake, assessment, and orientation of all new and existing clients. Assist the collection and recording of program fees, customer payments, and client documents in daily cash log. Support multiple departments with general administrative needs, including but not limited to scanning mail items to email, scheduling meetings, and inserting contacts into Salesforce. Coordinate with all ECDI offices to ensure office management policies are being met, and work with the Director of Infrastructure to make changes as needed. Support the streamlining of operations process and procedures across ECDI offices and satellite offices. Provide Fiscal with monthly statements of explanation for office purchases for the month. Support Infrastructure with records management, office systems, layouts, and equipment ordering. Assist with all aspects of the office's space infrastructure planning, including but not limited to moves, adds, and changes to workstations. Provide resources and solutions as needed. Support Infrastructure with oversight of the cleaning vendor services. Assist with aspects of vendor management, including but not limited to ordering cleaning supplies and refilling items as needed. Office Management: Receive calls, determine nature of need, gather information, and provide information as needed. Direct callers to proper destination or point customer or client towards areas on ECDI website. Prepare and process 100% of incoming and outgoing mail for the Columbus office, including but not limited to accurate weighing, coding, sorting, postage, and preparation of certified, overnight, and return receipt mail. Sign for deliveries and notify recipients. Responsible for upkeep of the reception area, training room, upper conference room, and kitchens. Stock restroom with the appropriate supplies if needed. Work with vendors to maintain all office equipment, and stock printers with copy paper as needed. Assist with scheduling conference rooms. Perform various clerical duties, including but not limited to copying, faxing, emailing, scheduling, and data entry. Oversee the day-to-day activities of the office as the main point of contact in the reception area, keeping management informed of performance and concerns. Maintain inventory and order office supplies. Approve office supplies requests for all ECDI offices, using proper judgment regarding price and need. Communicate any changes to office procedures to staff, and assume responsibility for observing, noting, and addressing any issues with compliance. Other Responsibilities: Represent the organization in a professional and courteous manner. Support the Director of Infrastructure to oversee office policies and standards of operations for general office expectations. Lead everyday duties with guiding and aiding the essential pillars of ECDI. Actively rethink and outline practices that can better connect offices and departments. Maintain a flexible manner, diplomatic dialogue, and show willingness to offer support to staff and clients. Answer questions about pre-loan processes, lending processes, post-loan processes, and other ECDI programs. Maintain a thorough working knowledge of and adhere to all ECDI policies and procedures. Maintain accurate client files, documents, and profiles for necessary paper files and in appropriate tracking systems. Participate in meetings and provide suggestions for improvement for the department and the organization. Perform other related activities, as required, to assure department and organizational success. Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Knowledge, Skills, & Abilities: Excellent verbal and written communication skills and ability to communicate with clients and staff. Comprehensive knowledge of standard office practices, procedures, equipment, and techniques. Ability to multitask and swiftly change focus to accommodate day-to-day business needs. Must have interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive. Highly dependable with excellent organizational skills. Professional working Spanish language skills are a plus. Computer Skills: Experience with and knowledge of computer operation. Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.). Proficient understanding of database or CRM systems is a plus. Education and/or Experience: High school diploma or GED plus three or more (3+) years of experience in a receptionist or general clerical role; or equivalent combination of skills and experience. Special Requirements: Occasional after-hours required (10% of time). Occasional travel required. Other: This position is a 100% onsite role required to be in-office to greet and service clients. Must have access to transportation to travel to and from the office. Typically, the employee must be able to remain in a stationary position 50% or more of the time. The person in this position will occasionally move about inside the office to access file cabinets, office machinery, etc., and operate a computer and other office productivity machinery such as a copy machine and computer printer. Positions self to move items up to 20 pounds, such as printer paper boxes across the office as needed. Must avoid risks found in the typical office setting, which is adequately lighted, heated, and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc. Requests for reasonable accommodations will be considered. Benefits

ECDI offers a holistic benefits package that reflects how much we value our employees. Benefits include: Healthcare (including qualified dependents) Health Reimbursement Arrangement (HRA) Dental Coverage Vision Coverage Pet Benefits Life Insurance, STD, LTD 401(k) Plan Educational assistance program A generous time off package Take your Birthday off - Its paid! Hybrid Environment (during business hours) ECDI is a Public Service Loan Forgiveness (PSLF) qualified employer. Commitment to Diversity and Inclusion

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We are committed to attracting and retaining diverse talent while providing learning and professional advancement opportunities for our employees. We strive to advance our mission and bring equitable opportunity to all those we serve and employ.

The Economic and Community Development Institute is an Affirmative Action Employer and members of underrepresented communities and demographics are particularly encouraged to apply, including women, people of color, LGBTQ and people with disabilities.

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Pay Range: $53,000 - $64,000 per year