Job Description
We are looking for an energetic, organized, and proactive Learning Center Office Manager who is passionate about customer service to join the management team at our Birmingham, MI Lindamood-Bell® Learning Center.
Our Learning Center Office Managers are responsible for overseeing all aspects of office operations, including account management, scheduling, and project management. They are integral and active members of our Sales teams, participating in the organization and execution of marketing efforts. The Learning Center Office Manager is often the first point of contact with clients. They develop relationships with our students and parents, modeling the Lindamood-Bell culture of friendly customer service in a warm and welcoming manner. Our Learning Center Office Managers keep operations running smoothly and efficiently, as no two days are exactly the same. Join us as we create the Magic of Learning!
This is a regular, full-time position.
Qualifications: Associate's degree required, Bachelor's Degree preferred. Minimum of 2-3 years experience in a fast-paced office environment. Self-motivated with the ability to take initiative and work independently while also being part of a team. Excellent organizational skills, with the ability to multi-task and independently problem-solve. Experience handling complex calendaring and scheduling for a center of at least 10-20 staff and students. Ability to maintain flexibility, demonstrating composure while switching between tasks efficiently in a rapidly changing environment without compromising the quality of work. Exceptional people skills-strong verbal, written, and interpersonal communication skills are a must. Enthusiasm and passion for impacting the education industry. Desire to work in an environment with children and families. Proven experience understanding and upholding company policies. Comfortable utilizing Apple software and GSuite applications preferred. Responsibilities: Manage and respond to all of the operational needs of the center: Manage multiple phone lines, including answering and accurately transferring calls in a timely manner. Be the first point of contact in the center and greet/help all clients that come into the offices. Create and maintain weekly schedules for students and employees: clearly communicate changes as they arise. Answer all questions about Lindamood-Bell operations, schedules, accounts, financial aid, and billing procedures. Manage accounts receivable: invoice weekly, collect timely payments, and make bank deposits. Complete accurate bi-weekly payroll for the Learning Center staff. Oversee and maintain the appearance of the Learning Center and its technology. Oversee and organize all safety procedures. Communicate with corporate departments regarding center or corporate requests. Organize screening and interviewing of potential employees in partnership with HR. Contribute as an active member of the Learning Center's Sales Team: Provide general information about Lindamood-Bell services. Schedule and maintain appointments for the Center Director and Associate Center Director, as well as the rest of the Learning Center team. Organize and carry out details for marketing events. Provide clear explanations of enrollment information, working with clients to problem-solve obstacles to instruction. Manage multiple and often competing deadlines. Utilize various software and platforms daily, including but not limited to Salesforce, Google Workspace, Dayforce, and an internal scheduling program Benefits:
We believe in the importance of investing in our employees so every member of our Star Cast can succeed to their potential. We provide our eligible Star Cast members with traditional benefit packages, discounts, and additional perks. Eligibility varies with employment level, and location, and may be subject to additional terms and conditions. Full-time employees are eligible for: Paid time off - 10 paid holidays (9 scheduled and 1 floating), vacation, and sick time. 100% employer-paid Disability and Life insurance policies. Optional group Medical, Dental, and Vision coverage for employees and their dependents. An optional Flexible Spending Account. Voluntary Life, Accident, and Critical Illness coverage for employees and/or dependents. 401(k) benefit participation for employees who meet certain eligibility criteria. Company-wide discounts on many services and products, including Lindamood-Bell® Instruction, Apple products, cell phones, and auto rental deals. A company-paid EAP for all employees and members of their household to help manage personal and work-related challenges through confidential third-party resources, counseling, and more. A cell phone allowance. A cash incentive for Learning Center Office Managers who meet a targeted profitability goal each quarter. Compensation: The annual salary for this position is $58,656.
For more information, we invite you to visit our website at LindamoodBell.com.
Lindamood-Bell is an Equal Opportunity Employer. All applicants will be considered for employment without attention to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity, or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Lindamood-Bell Learning Processes follows applicable requirements regarding applicants with criminal histories. Lindamood-Bell is committed to creating an inclusive hiring process and work environment. The company provides reasonable accommodations to qualified individuals with disabilities through an interactive process. Please contact the Lindamood-Bell HR Department at ****** if you require a reasonable accommodation to apply to, screen for, or perform a position.
Office Manager, Education, Training, Learning, Administrative
