The Regional Operations Manager (ROM) is responsible for the oversight and management of all aspects of the Operation's Service and Installation teams with their assigned region. This role will provide guidance, expertise, coaching and counseling to all operations staff and will work closely with other leaders within the organization to drive efficiency and cross teaming that are critical to delivering the highest levels of client service. The ROM will possess a deep knowledge of the company, our internal processes, our software, and the Operations Department's service model to ensure a consistent and outstanding service delivery to all supported parties and clients. Key success factors for this role include the ability to build effective relationships, communicate effectively, and cultivate a high performing team. Essential Duties and Responsibilities include the following: Project a behavior that models and reinforces the Company's core set of values. Manage all aspects of Operations to ensure the highest levels of efficiency and customer satisfaction. Manage client and vendor relationships including several outsourced service providers to ensure the highest levels of consistent and quality service delivery. Foster a positive, collaborative environment; meet regularly with direct reports to understand issues and assess workload, service challenges, and provide continuous, ongoing performance feedback. Drive performance management processes including annual goal setting, mid-year evaluations, and year-end review processes; work collaboratively with the Director of Operation, VP of operations and the HR Department on talent development and performance issues. Develop and track key performance indicators (KPIs) for the region, regularly reporting on these to the Director of Installation. Recruit and develop high performing talent; interview, make hiring recommendations. Understand and assess skill levels to recommend appropriate training and professional development, counsel and motivate direct reports to capitalize on their strengths and improve development areas. Identify and implement cost-saving measures within the region without compromising service quality. Where and when required, act as a project manager responsible for overall planning, direction, coordination, implementation, execution, control and completion of specific projects. Review and leverage Monday.com for project management, task & project tracking, and team collaboration to ensure efficient workflow and timely project completion. Oversee the region's installation calendar including timelines, risk mitigation, resource allocation. Implement and manage Geo-fencing technology to optimize service, installations, improve clock in times for techs on prevailing wage projects, and enhance overall team efficiency. Maintain compliance with all safety and site-specific rules and regulations, legal regulations, and human resource policies. Support and contribute to the Department's strategic goals, process standardization and continuous process improvement. Create an environment that builds accountability for and commitment to meeting objectives; build trust, confidence, and credibility with direct reports, which include the ability to exercise discretion when dealing with privileged, personal, or confidential topics. Completion of other duties and special projects, as assigned. Identify and share best practices across regions to promote continuous improvement throughout the organization. Develop and implement contingency plans for potential operational disruptions. Oversee relationships with key vendors and service providers in the region, ensuring they meet performance standards. Utilize company cam software to document job sites, track progress, and ensure quality control. Manage and optimize geo-fencing technology to improve field service operations and team efficiency. Maintain and update project information in Monday.com to ensure real-time visibility of project status and resource allocation. Other duties as required Experience and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Share and demonstrate Patterson Pope's core values. Effective communication and interpersonal skills, good organizational and follow-through skills. Prior managerial experience preferred. Proven ability to promote and maintain a professional image. Experience in negotiating and working with suppliers. Ability to engage and motivate others. Familiarity with business and financial principles and practices. Delegate responsibilities effectively. OSHA 30 certification. Spacesaver and Hanel certification experience. Ability to read and interpret blueprints and design drawings. Construction experience. Demonstrated proficiency in Monday.com, SalesForce, Spacenet, Adobe, MS Office, and Company Cam software. Project Management skills. 5+ years of managerial experience in a commercial shelving environment. The ability to anticipate, diagnose and solve problems with a positive and creative attitude. Ability to prioritize - uses resources efficiently and balance what is important vs. what is critical. Approachability - listens; allows adequate time for interactions; creates a supportive communication environment. Leadership Presence - takes charge of a situation, has others follow his/her leadership. Patience - behaves in a manner that encourages and allows interactive behavior from those less skilled, knowledgeable, or experienced. Perseverance - demonstrates persistence and employs alternate behaviors in the face of events, which interfere with plans and schedules. Cross-functional collaboration-Work closely with other departments such as Sales, Marketing, and Finance to ensure operational activities support overall business objectives. Team development-Create and implement strategies for team building, skill development, and succession planning within the region. Problem solving - determines the interrelationship of tasks and the relative importance of tasks, makes plans, and takes action accordingly. Time management - allocates time efficiently to the most critical issues and knows what not to spend time on; completes work in a timely fashion. Trust and respect - Offer respect to all in the work environment, adheres to high personal standards of acceptance, reliability, openness, and consistency of action in words. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We are a drug-free workplace. Patterson Pope is a Federal Contractor. Employment Type: Full Time Years Experience: 5 - 10 years Bonus/Commission: No
