For nearly 80 years, Sandy Cove Ministries has been a place where millions of people have connected with God and each other.
We offer year-round signature programs designed to uplift and strengthen individuals and families, including summer vacation packages and a day camp for kids. We also contract with ministries and organizations, helping them create their own impactful retreats and events on our property.
All of this happens at our breathtaking location on the headwaters of the Chesapeake Bay in North East, Maryland. With 150 guest rooms in our lodge and 220 beautiful acres, we offer guests authentic hospitality and the rest and renewal they crave.
Sandy Cove Ministries is seeking a Part-Time Reservationist to join our team. This position will report directly to the Reservations Manager at our North East, Maryland retreat property. The position is responsible for for creating and maintaining individual reservations for all Sandy Cove events and personal Getaways.
Role Qualifications: Must have a personal relationship with Jesus Christ Must be committed to the Mission, Vision, Values, and Statement of Faith of Sandy Cove Ministries Prior customer service work experience is preferred. Essential Job Functions/Responsibilities: Serve guests by making reservations for the Chesapeake Lodge, Pioneer Campground, and Wilderness Campground via phone, email, and website Be knowledgeable of all Sandy Cove Events to provide guests with information and direction to set and meet expectations for the best guest experience Provide information on Sandy Cove accommodations that will direct guests for a best-fit experience in where to stay Clearly explain Sandy Cove policies to guests, ensuring full understanding Update Personal Getaway meal counts whenever reservations are made or cancelled including step reservations added to a Sandy Cove Event Actively follow-up to ensure excellence in the Sandy Cove Guest Experience using tools including calendar reminders, Google Sheets, emails, and excel spreadsheets Listen to guests to understand and pro-actively prepare for any special needs or desires that will enhance their stay Strive to ensure 100% accuracy before guest arrival by utilizing Reservations Quick Check at time of reservation and double-checking reservations in down time Be cross trained to answer incoming guest and group inquiry calls to relay the information on to the appropriate Sales and Events team member Perform any other reasonable task assigned Essential Skills and Experience: Excellent verbal and written communication skills Excellent telephone etiquette Must possess computer knowledge in Microsoft Word & Excel, Office 365 E-mail, and ability to learn and use internal computer software including but not limited to the Property Management System Possess basic math aptitude Exemplify good organizational skills, be self-disciplined and able to multi-task & prioritize Proven ability to determine guest needs and service them accordingly Ability to work in a fast-paced environment and under pressure Strong proofreading/double checking skills Nonessential skills and experience: Desire to grow personally, professionally, and spiritually Reporting to this position: None
Physical demands of work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands, talk, and hear Work environment: While performing the duties of this job, the noise level in the work environment can range from minimal to moderate.
Compensation: Minimum: $16.50/hr. | Maximum $21.79/hr.
Employee Benefits: 401(k) Retirement Savings, Paid Maryland Sick Leave for 18 yo +, meal privileges, Sandy Cove lodging discount, higher education tuition discounts and discounts on select Sandy Cove products
Learn more about Sandy Cove by visiting www.sandycove.org