Supervisor, Credit Card Services
Location: Laurel, MD
Hybrid Schedule: 3 days onsite Hours: Mon-Fri 8am-4:30pm (Sat 9am-1pm, as needed)
Salary Range: $87K with FULL BENEFITS PACKAGE
Resumes to Criss Brient at: ****** MUST HAVE CREDIT CARD EXPERIENCE IN A MANAGEMENT ROLE WITH PAYMENT SERVICES Required Qualifications: 4+ years related experience; additional experience or knowledge preferred in electronic payments/products industry. Supervisory or lead/senior experience with Credit Cards Services Role/Responsibilities: Monitors/measures workload, quality of output, quantity of output, and overall performance of the Credit Card Services Team and adjusts resources and/or processes when appropriate. Verification of all new Credit Cards created, adding or removing joint/authorized users, daily error resolution, balance transfer requests, payments reconciliations, report validations, and quarterly billing input. Serve as a subject matter expert on Credit Card management tools and systems used to identify and investigate all credit card activity including fraud. Process improvements to promote an efficient workflow, contingency planning/testing, system upgrades/enhancements/testing, cross training staff, creating and updating functional procedures, interacting with partner vendors and industry players, etc. Serves as a knowledgeable resource for staff as well as responding to member and front-line inquiries, interpreting and communicating various product policies and procedures, applicable laws, standards and government regulations. Must acquire and maintain a working knowledge and best industry practices of applicable policies-procedures, laws, audit practices and regulations to include: Regulation Z Credit Card Act, Truth in Lending, Bank Secrecy Act, etc. Proficiently and independently delivers various functional services in support of products that include credit card accounts, general ledger and daily settlements including associated wires, exception processing and research for resolution, card branding, new member services, etc. Assists with system events, card compromises, payments issues, special initiatives, etc. by researching and fulfilling requests that protect our members and the credit union. Maintains due diligence procedures to ensure accurate and timely daily production and adherence to audit requirements given zero tolerance for data integrity and external deadlines by the Federal government and other official entities as well as for all products and services in unit. Acts as liaison between members, Information Systems, our website provider, and any other third-party vendor/provider dealing with Credit Cards Services to provide members with timely and satisfactory service. Services, tests and maintains Credit Card applications to ensure accuracy, security and appropriate resolution of member and operational problems through research and communications with third parties.
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