Job Title: Trainer
Location: Aguadilla, Puerto Rico
Job Type: Full Time (In Office)
Develop and update existing or new content related to process training, supports the Team Lead in training, daily reviews, update question banks for various levels and methods of assessments with the objective of meeting client requirements and skill enhancement of Process Executives within the guidelines, policies, and norms of Infosys.
Process trainer is responsible for the design and delivery of training portfolio consisting of programs, courses and learning interventions; conducting training needs assessment and evaluation; implementing new training programs and adjusting the existing ones; closely cooperating with the business partners to support the organization to achieve their short term and long terms the business objectives.
Job responsibilities:
Conducts training for the team to ensure right skilling
Participate and supports the daily huddles, provides training/input on process/ business to the team to ensure delivery predictability.
Handles/ helps resolve escalation at the process level to ensure high customer satisfaction/
Participate in the ideation process and produce the documentation and trains the team on the reengineered process to meet client and internal commitments on a continuous basis.
Supports the TL by training people on process/ domain as part pf the growth plan to ensure high E-Sat
Reviews and validates the inputs from audits and creates case studies/FAQs to capture tacit knowledge.
Ability to work independently or in a team environment determination service to clients
Basic Required Qualifications
High School Diploma or GED Equivalent
At least 2 years of experience relating to the job description
Preferred Qualifications
Good command over written and spoken language
Ability to or have handled Client Governance
Proficiency in Microsoft Word, Excel and PowerPoint and with business systems
Highly adaptable team player
Extremely organized, Strong attention to details
Able to work overtime as business needs dictate
Knowledge of medical and pharmaceutical terminology
Ability to handle multiple priorities in a timely manner
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
Employee discount
Flexible schedule
Health insurance
Schedule:
8 hour shift
Shift availability:
Day Shift (Preferred)
Ability to Commute:
Aguadilla, PR (Required)
Ability to Relocate:
Aguadilla, PR: Relocate before starting work (Required)
Work Location: In person
